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Privacy Policy

Hearstead Studio is responsible for your personal data and complies with South Africa’s Protection of Personal Information Act, 2013 (POPIA) to protect your privacy.

 

Our address:
Plot 318 Zwavelpoort, Pretoria, 0081, South Africa

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Personal Information We Collect

We collect personal information you provide, including:

  • Contact details (name, address, phone number, email)

  • Date of birth

  • Health and wellness information relevant to our services

  • Payment details (processed securely via Peach payments; we do not have access to your card details)

  • Information relating to shared or connected accounts

 
Purpose of Processing Your Data

In line with POPIA principles, we only collect and use your data when it is necessary and lawful, including:

  • Providing Pilates and wellness services and managing bookings

  • Processing payments and handling accounting and billing

  • Communicating about your bookings, studio updates, and service-related information

  • Sending marketing communications where you have given explicit consent

We process your data in a manner that is adequate, relevant, and not excessive for the purpose for which it is collected.

 
Legal Basis for Processing

Our lawful basis for processing your personal information includes:

  • Your consent (when you opt-in for marketing communications)

  • The necessity to perform our contract with you (such as bookings and payments)

  • Compliance with legal obligations (e.g., accounting, taxation)

  • Legitimate interests in operating and improving our business, provided it does not override your rights

 
Your Rights Under POPIA

You have the following rights regarding your personal data:

  • Right of Access: Request confirmation and copies of your personal information.

  • Right to Correction: Request correction of inaccurate or incomplete information.

  • Right to Object: Object to processing based on legitimate interests or direct marketing.

  • Right to Erasure: Request deletion of personal data unless retention is required by law.

  • Right to Restrict Processing: Limit how your data is used in certain circumstances.

  • Right to Data Portability: Obtain your data in a structured, commonly used format for transfer.

  • Right to Withdraw Consent: Withdraw consent for processing at any time for marketing purposes.

To exercise any of these rights, please contact us at hello@heartstead.co.za. We will respond within a reasonable timeframe.

 
Marketing Preferences

We send marketing emails and messages only if you consent. You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails

Important service-related communications (e.g., booking confirmations) will still be sent even if you unsubscribe.

 
Cookies

We use cookies on our website to enhance your experience, enable login and booking features, and collect usage data. You can manage or disable cookies via your browser settings, but this may limit some website functionality.

 
Data Retention and Security

We keep your personal data only as long as necessary to provide our services or comply with legal obligations. We implement appropriate technical and organisational security measures to protect your data from unauthorized access, loss, or damage.

 
Complaints and Contact Information

If you have concerns about how we handle your personal information, please contact us first at hello@heartstead.co.za or on 081 390 1556. If you are not satisfied with our response, you may lodge a complaint with the South African Information Regulator:

Information Regulator
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

 
Contact Details

Heartstead
Address: Plot 318 Zwavelpoort, Pretoria, 0081, South Africa
Phone: 081 390 1556
Email: hello@heartstead.co.za

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